Contact
Contact us
A question, an idea for an improvement, a problem? We read and answer every message.
contact@zappia.tv
For a quick answer, please include:
- your device (brand and model: phone, tablet, Android TV box, Google TV television…);
- your Zappia version, shown in SettingsAboutVersion;
- what you were doing and the message displayed, ideally with a screenshot or a photo of the screen;
- whether the problem affects all channels or only some of them.
Before you write
- Many answers can be found in the guides, especially Troubleshooting, and in the frequently asked questions.
- Zappia does not provide any playlist and we cannot recommend one. For a subscription problem (credentials rejected, expired subscription, too many connected devices, missing channel), contact the provider who gave you your credentials.
- Premium purchases and subscriptions are handled by Google Play: refunds and cancellations are done from Google Play (see the Zappia Premium guide).